Privacy Policy

Exotic Zoo is committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how Exotic Zoo Wildlife Park and Exotic Zoo Community Interest Company collect, use, maintain, and disclose information from users of www.exoticzoo.co.uk. This policy applies to our website and all products and services offered by Exotic Zoo Wildlife Park and Exotic Zoo Community Interest Company.

Personal Data We Collect
Personal data refers to any information that can be used to identify you. We may collect the following data:

Experience Purchases
To process your purchase and provide the requested service, we collect:

• Contact Name
• Address
• Contact Number
• Email Address
  This information allows us to fulfil your order, notify you of any changes, and provide relevant service updates. If you have opted in, we may also send you marketing communications.

Contact Forms
When you submit an inquiry via our contact form, we collect:

• Name
• Email Address
  This allows us to respond to your request and provide any necessary support or information.

Newsletter Subscriptions
If you subscribe to our newsletter, we collect:

• Email Address
  This enables us to send you updates about our products and services. You can unsubscribe at any time.

Who We Share Your Data With
We share your data only when necessary to provide services you have requested. This may include:

• Royal Mail or other postal services for package deliveries.
• Payment processors to securely handle transactions.

We do not sell, lease, or share your personal information with third parties for marketing purposes. Your data may be disclosed if required by law.

How Long We Retain Your Data

• Purchase-related data is retained indefinitely for order tracking and customer service purposes.
• Contact form submissions and newsletter subscriptions are retained until no longer necessary or upon your request for deletion.
• Data required for legal, security, or administrative purposes may be retained as required by law.

Your Rights Over Your Data
You have the right to:

• Request an exported file of the personal data we hold about you.
• Request the deletion of your personal data, except for data we must retain for legal or security reasons.
• Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at info@exoticzoo.co.uk.

Cookies and Website Tracking
Our website uses cookies to improve user experience and collect visitor analytics. Cookies are small text files stored on your device. These help us:

• Analyze website traffic and improve functionality.
• Remember user preferences for a smoother browsing experience.

You can manage your cookie preferences through your browser settings.

Privacy Policy Updates
We may update this policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:

Email: info@exoticzoo.co.uk
Website: www.exoticzoo.co.uk